State Farm® Insurance Agent Teresa Chapman
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Cecilia Henriquez Burgess
July 23, 2025
5
out of
5
rating by Cecilia Henriquez Burgess
"I have great things to say about Yolanda and her professionalism. She’s reliable and attentive. Looking forward to seeing the excellent work she continues to do."
We responded:
"Thank you for your review, Cecilia! I'm happy to hear about your positive experience with Yolanda. Her dedication and professionalism are truly valued by our team. We look forward to continuing to provide you with excellent service. Let us know if there's anything else we can assist you with!"
Every Day is Awesome, The Jenkins' Journal
July 23, 2025
5
out of
5
rating by Every Day is Awesome, The Jenkins' Journal
"Teresa is a faithful good neighbor agent, and I really need to shoutout Yolanda too. What an awesome team!!"
We responded:
"Thank you, Every Day is Awesome!! I'm happy to hear that you appreciate the dedication of Teresa and Yolanda. They truly make a great team! We’re here to help with any of your insurance needs."
Emily Cadamagnani
July 23, 2025
5
out of
5
rating by Emily Cadamagnani
"Teresa and her team are fantastic! Yolanda is always willing to help."
We responded:
"Emily, thank you for your wonderful feedback! I'm happy to hear that you find Teresa and the team fantastic, and that Yolanda is always ready to assist. We’re here to help with any of your insurance needs!"
Jan Phillips
July 23, 2025
5
out of
5
rating by Jan Phillips
"Excellent service! The team was knowledgeable, responsive, and Yolanda was very helpful! I highly recommend Teresa and her office!"
We responded:
"Thank you for your review, Jan! I'm happy to hear that you found our team knowledgeable and responsive. Yolanda will be delighted to know she was helpful to you. We appreciate your recommendation and look forward to assisting you with any insurance needs in the future. Let us know if there's anything else we can do for you!"
Emilee Johnson
July 23, 2025
5
out of
5
rating by Emilee Johnson
"Teresa is a wonderful agent and person who genuinely cares about her customers and team! Call and ask for Yolanda!"
We responded:
"Thank you for your review, Emilee! I'm happy to hear that you appreciate Teresa's dedication and care. Yolanda will be delighted to know you mentioned her! If you need anything else, feel free to reach out."
Cj Baker
July 23, 2025
1
out of
5
rating by Cj Baker
"If you want to constantly have to pay more each month for your insurance sign with Teresa. If you want your policy messed up and pay for things you didn’t ask. Sign up with Teresa. If you want to waste your time and money with claim make sure you sign up with Teresa. This is the worst agent I have worked for and doing anything is pulling teeth with her and Yolanda"
We responded:
"Cj Baker, I am not able to find you as a customer or a prospect within my book of business. It appears you are not affiliated with my office. Also, you indicated you had worked for our office. We have not, in 25 years, had a CJ work in the office. I am not sure if you have us confused with another agency or company, but I am happy to speak with you directly to help you resolve the issues you are presenting. Our office has provided a high level of service for 25 years. Yolanda is one of the best customer service representatives in the business. She takes a tremendous amount of pride and ownership in her role. She values the customer and leads with a servant's heart. "
Dan Kossow
July 22, 2025
5
out of
5
rating by Dan Kossow
"Thanks to everyone at the Teresa Chapman - State Farm Insurance agency! They are all very helpful and respond quickly to my family! A special thanks to Yolanda. Thanks for making doing business together easy!"
We responded:
"Thanks so much for the awesome review! We’re really glad to hear that Yolanda and the whole team have been helpful and quick to respond. It means a lot to us that doing business with us has been easy for you and your family. We appreciate you choosing Teresa Chapman - State Farm and look forward to helping out anytime!"
Costa Demou
July 18, 2025
5
out of
5
rating by Costa Demou
"I've been working with Teresa and her team for all of my insurance needs for several years, and they’ve consistently delivered exceptional service. They’re responsive, solution-oriented, and always go the extra mile. My recent experiences with Emily and Yolanda have been especially outstanding. They were both professional, quick to act, and made the process seamless. Highly recommend this team for anyone looking for reliable and efficient insurance support."
We responded:
"Thank you for your wonderful feedback, Costa! I'm so happy to hear that you've had such positive experiences with our team over the years. Emily and Yolanda will be delighted to know their efforts made a difference for you. We’re committed to providing reliable and efficient support for all your insurance needs. I appreciate you and are excited to continue service you well. "
Minerva Smith
June 17, 2025
5
out of
5
rating by Minerva Smith
"Yolanda at Teresa Chapman office always give a peace of mind. Thank you!"
We responded:
"Thank you, Minerva! I'm happy to hear that Yolanda provides you with peace of mind. We appreciate your feedback and are here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Lisa Morrissett
June 13, 2025
5
out of
5
rating by Lisa Morrissett
"Teresa and her team continue to be top-notch! I always receive super-fast responses and 5-star customer service. She understands her business thoroughly and is training her team to do the same. Cannot recommend more highly!"
We responded:
"Lisa, thank you for taking the time to leave Teresa Chapman and our office a review! We are happy to have you as part of the State Farm family."
Bobby Bell
June 3, 2025
5
out of
5
rating by Bobby Bell
"I transferred my home and auto to Teresa after discovering I was paying way too much through another non-State Farm insurance agency. She was able to give us significantly lower policies and everyone in her office is great to work with. We had a minor accident a few weeks back and Teresa's staff made a very stressful situation extremely smooth. In fact, by the time I got home from the accident, State Farm had a rental car lined up and I had already been contacted by a body shop. I highly, highly recommend Teresa and her amazing team."
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that you made the switch to State Farm and our team could provide you with better coverage at a lower cost. It’s great to know that we could help make a stressful situation more manageable after your accident. Your recommendation means the world to us, and we’re always here to assist you with any of your insurance needs. If you have any questions or need further assistance, don’t hesitate to reach out. Thanks again for choosing us!"
Andrew Bryan
April 24, 2025
5
out of
5
rating by Andrew Bryan
"Yolanda was so easy to chat with and answered all of my questions quickly."
We responded:
"Thank you, Andrew! I'm glad to hear that Yolanda was able to assist you effectively and provide quick answers to your questions."
Adam Bender
April 23, 2025
5
out of
5
rating by Adam Bender
"We’ve been with Theresa Chapman for over 10 years. Her office has always provided great service!"
We responded:
"Thank you, Adam, for your loyalty over the past decade! I'm delighted to know that our office has consistently provided you with great service."
Niamh Field
April 16, 2025
5
out of
5
rating by Niamh Field
"I made the decision to transfer to Theresa’s office this month and it has been such a great experience! Not only did they put their foot down with my prior office to get me transferred, but they took the process off my hands completely to maximize my coverage and lower my costs! Theresa and Karla have been incredible to work with and I look forward to being a longtime customer of theirs. Special shoutout to Karla again for being such a pleasure to work with throughout this process."
We responded:
"Thank you, Niamh, for sharing your experience! I'm delighted to hear that the transition to our office has been smooth and beneficial for you. It's wonderful to know that we could assist in maximizing your coverage while reducing costs. Karla will be thrilled to receive your special mention. We're excited to have you as a valued customer and are here to help with any future needs!"
Clarissa Saillant
April 11, 2025
5
out of
5
rating by Clarissa Saillant
"Yolanda is always very helpful!"
We responded:
"Thank you, Clarissa! I'm happy to know that Yolanda has been so helpful to you. We appreciate your feedback and are here to assist with any other insurance needs or questions you may have."
Ely Velasquez
April 6, 2025
5
out of
5
rating by Ely Velasquez
"Excellent attention!!"
We responded:
"Thank you, Ely! I'm glad you appreciated the attention you received. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Laura Clark
March 26, 2025
5
out of
5
rating by Laura Clark
"I’m a longtime customer and always get great service. Yolanda helped me update my car insurance today, making it quick and easy (and painless)!"
We responded:
"Thank you, Laura, for your kind words! I'm glad to hear that Yolanda was able to assist you efficiently with updating your insurance. We appreciate your continued support and are here for any future needs or questions you may have."
Andrea Noto
March 25, 2025
5
out of
5
rating by Andrea Noto
"We have worked with Teresa Chapman and her team for many years, and they are top-notch! Their customer service is stellar. Highly recommend them for all of your insurance needs!"
We responded:
"Thank you, Andrea, for your wonderful feedback! I'm happy to know that you have had such a positive experience with our team over the years. Your recommendation means a lot to us. If you ever need assistance or have any questions, feel free to reach out. We're here to help!"
Pete Bring
January 17, 2025
5
out of
5
rating by Pete Bring
"I contend the value of a business is directly related to the quality of the relationship. Teresa Chapman is my State Farm agent. I only know her (and her office) through my State Farm policy. I am over-the-moon ecstatic with the phenomenal service I have been provided. Insurance companies do a lot of advertising over "why them". I will claim that actions talk volumes over slogans and brochures. And State Farm is giving me the assurance that I need; largely based on Teresa Chapman and her team. This last year I had hail damage on my roof. I went in through the State Farm app and logged a claim. Within the next day I had an email from Teresa's office: Sorry to hear you have damage; let us know if you need any assistance (along with all the Point of Contact info). I was working with a roofing company and going through the process and it seemed to get slow. (Vicious hurricanes in NC and FL seemed to be impacting the progress.). I reached out to Teresa's office with my concerns and "wow", the State Farms National Claims office contacted me within 24 hours. ... Was actively updating my claim and we were moving forward. Teresa's office stayed very engaged every step of the way from that point forward. Even to the point of they reached out to me when I hadn't deposited a substantial State Farm check and they wanted to make sure that I had received the check and that everything was okay. Teresa Chapman's office isn't an insurance office that wants to just "up" your policy and get your premium payment; they want to take care of you and give you the peace of mind that they have your back when times go bad. Yes, I'm a very happy customer."
We responded:
"Pete- Wow! Thank you for the wonderful feedback and review. It's my pleasure taking care of my customers and know you not only expect, but deserve, world class customer service. Thank you for choosing my agency to take care of your insurance needs. "
Diane Faux
January 10, 2025
5
out of
5
rating by Diane Faux
"Very friendly and understanding all the details and really appreciate their hospitality."
We responded:
"Thank you, Diane, for your wonderful feedback! I'm glad you found our team friendly and understanding. We strive to provide a welcoming and supportive environment for everyone. If you have any questions or need assistance in the future, feel free to reach out to our office. We're here to help!"
Yao Du
December 6, 2024
5
out of
5
rating by Yao Du
"I particularly want to highlight the exceptional customer service provided by Teresa Chapman. Her patience and willingness to go above and beyond to address my concerns did not go unnoticed. * I switched from the other State Farm agency to Teresa’s due to the other one’s poor service experience as well as extremely low standard account management skills. I felt the immediate improvement once I worked with Teresa once. * Knowing that my insurance needs are in such capable hands gives me great peace of mind. Teresa agency exemplifies what it means to deliver excellent service, and I truly appreciate the care and professionalism that you bring to your clients. Thank you once again for your dedication. I will not hesitate to recommend your agency to family, friends, and colleagues who are seeking trustworthy and dependable insurance agency."
We responded:
"Yao, thank you so much for your thoughtful review! I'm glad to know that you noticed an immediate improvement in service after switching to our agency. Your peace of mind is incredibly important to us, and it's wonderful to hear that you feel your insurance needs are in capable hands. Your recommendation means a lot, and we're grateful for your trust. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're always here to help!"
Ethan Sickels
December 5, 2024
5
out of
5
rating by Ethan Sickels
"Karla is great to work with, she walked through all my options and got me a great deal on insuring my new car!"
We responded:
"Karla is indeed a fantastic part of our team, and I'm glad she could assist you with your new insurance! We appreciate your feedback and are grateful for your trust in us. If you have any further questions or need assistance in the future, don't hesitate to reach out. Enjoy your new car!"
John Reckard
October 22, 2024
5
out of
5
rating by John Reckard
"Annette was extremely helpful and informative regarding our questions. We’ve been with this office for years and always get great service."
We responded:
"Annette and the rest of our team are grateful for your kind words, John! We're happy to have provided you with helpful and informative service over the years. It's wonderful to know that our office continues to meet your expectations. If you have any more questions or need assistance in the future, we're always here to help. - Teresa Chapman - State Farm Insurance Agent, Carmel, IN"
Russ Mills
September 21, 2024
5
out of
5
rating by Russ Mills
"I have always had a good experience with the office of Teresa Chapman at State Farm Insurance. Today Karla helped me with a new policy and looked up economic options to help assist in choosing the correct plan. The phone is always answered in this office. I have been with Teresa Chapman for many years and remain a customer due to the great customer service."
We responded:
"Russ, thank you for your wonderful review! I'm glad to know that Karla was able to assist you with your new policy and find economic options that suited your needs. It's great to hear that our team's dedication to answering the phone and providing excellent customer service has kept you with us for many years. We truly appreciate your loyalty and look forward to continuing to serve you. If you ever need further assistance, don't hesitate to reach out! - Teresa Chapman - State Farm Insurance Agent, Carmel, IN"
Michelle N
September 20, 2024
5
out of
5
rating by Michelle N
"Always a pleasant and smooth visit with this office! Teresa and Karla have both helped me set up my policies. They make this process easy. Very grateful to have a great team taking care of my coverage. I usually call them or email. No need to come to their office for me!"
We responded:
"Michelle, thank you for your wonderful review! I'm glad to hear that you find our visits pleasant and smooth. It's great to know that you appreciate the convenience of handling everything over the phone or email. We're grateful to have you with us and are always here to assist with any future needs. - Teresa Chapman - State Farm Insurance Agent, Carmel, IN"